One platform, several possibilities: discover 7 ChatGuru features

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With software that allows a management system for WhatsApp, ChatGuru is a robust platform, made up of several powerful tools that help a company with customer service and collecting data, following the General Personal Data Protection Law (LGPD) , that help develop marketing strategies. In today's publication, we will present some ChatGuru features so that you understand how our platform is fully adaptable to your company's needs , so our modules were developed to meet your demands. Therefore, below, discover some of the different advantages of having our platform. ChatGuru Resources Multiple WhatsApp numbers in a single account With ChatGuru, your company can have an unlimited number of telephone numbers registered within the same platform. This gives you flexibility to organize different service teams or sectors with different numbers. A WhatsApp number with multiple users Another advantage of having ChatGuru is that our software allows you to have several agents sharing the same WhatsApp.

This means that, with our professional customer service system, your company guarantees an agile working environment, in which a large team of agents can connect to the platform at the same time to answer calls coming from a single WhatsApp number. Quick responses for greater agility Quick responses are messages that can be sent to chat from a pre-defined shortcut by the user or system administrator and used manually throughout the service. The tool is useful for adding Industry Email List a shortcut to messages that are a company standard or that are frequently repeated . From the command, the attendant will not need to type complete sentences, as the answer will be automatically filled in by our intelligent system. Agent permissions management In ChatGuru, the administrator has the power to control his users' permissions and define what each user or department can and cannot do. This way, a leader can have full control of their service team and closely monitor the performance of each employee.



Integration with CRMs Through our API, you can integrate ChatGuru with virtually any Customer Relationship Management (CRM). With this resource of ours, you will be able to save your team's time , which will have the ability to develop more agile work. Automatic and intelligent funnel The funnel module is a strategic model separated by stages, which structures the entire customer journey in a visual way. The resource allows the company to monitor the progress of various procedures , such as: sales, support, consultations, service, product shipping and much more. When the contact is inserted into the ChatGuru funnel, the brand can, for example, record which sales stage they are in and, with this, obtain a metric of consumers who are about to receive a quote, those who gave up and those who closed the deal. sale. Bank of automatic responses with AI With ChatGuru you can have robots configured to serve customers 24 hours a day, 7 days a week, and that issue alerts directly on WhatsApp when a new lead is generated.