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That it would take too long to resolve them and 42% believe that the amount is too small to justify reporting the problem. Furthermore, 81% address their complaints directly to the store where they purchased, and 10% consumer protection authorities - details on pages 27 and 28 of the report.) 78% expect to be able to interact with businesses on their preferred channel 75% say customer service has gotten.

Worse during the pandemic Viber Business Messages – a very well received application in countries where Viber is widely used (Bosnia, Serbia, Bulgaria, etc.) – In the case of Romania it could be Whatsapp. When you approach multichannel strategy Job Function Email List it is very possible that the team focuses on channels and not on customers vs Omnichannel strategy – where the focus is on customers and not on tools. Georgi Georgiev from Releva.



A planning, supply chain optimization and customer engagement automation solution – talked about how machine learning and automation can help optimize sales and customer loyalty through a better experienceSaturday, April 8, at Digital4Ruse , where if you want to participate and represent an online store you can get a free invitation (we still have 4 available) from GPeC or a 25% discount using the code Speaker25 in the site.